Refund Policy

Overview

Fix47 stands behind its work with a performance-based guarantee. This page explains the three conditions under which a refund or no-charge re-remediation applies, how to request one, and how long processing takes.

1. Report Guarantee — 30 Days on the Listed Barriers

The scan report we publish for your site lists specific accessibility barriers, each named with the element it occurs on, within the page perimeter defined in your order (your home page plus up to 10 unique page templates, or the perimeter separately quoted and agreed in writing for larger sites). Those listed barriers, on those pages, are the scope of this guarantee.

First, we keep working. If a barrier from that list is still present after we hand the site back, tell us and we continue at no additional charge until it is gone. We can say that because we choose the list: those barriers came from our own scan, and we do not put an item on it unless we already know how to remove it.

For 30 days from the date we notify you that remediation is complete, if any barrier listed in that report is still present on the same page and URL we scanned, you are entitled to a full refund of the $2,500 fee. It is a refund of money, not a credit and not an obligation to accept further work.

To request it:

• Email carlo@fix47.com with subject line “Refund Request — Report Guarantee”
• Include the link to your report and name which listed barrier is still present
• Requests must be submitted within 30 days of the completion notice

This guarantee does not cover: barriers on pages or templates outside the perimeter defined in your order; barriers introduced after our work by changes to your site, theme, plugins or content; or barriers we identified as requiring your action and reported to you as outstanding. It is a guarantee about our work, not a warranty that your website is compliant with the ADA, WCAG or any other standard, and no such compliance is promised anywhere by Fix47.

Access, and when your 30 days start. Your 30 days do not start when you pay. They start on the day we confirm we can log in and make changes to your site. If working access has not reached us within 30 days of purchase, you can ask for the full $2,500 back and we return it: we have not done the work, so we do not keep the money. If access is later withdrawn or expires, the clock pauses while we wait and restarts when it is restored, and we will tell you in writing the day it happens and exactly what we need. We will not use this to avoid the work: if we can get in, everything above applies in full.

Refunds are processed via Stripe to the original payment method within 7 business days of approval.

2. EU / UK 14-Day Right of Withdrawal

Consumers habitually resident in the EU or UK have a statutory 14-day right of withdrawal under the Consumer Rights Directive 2011/83/EU Article 9 and the UK Consumer Contracts Regulations 2013, beginning from the date of contract formation (payment date).

Important: By proceeding with payment and providing site access, you expressly request that service commence immediately and acknowledge that the right of withdrawal is waived once service has commenced. This acknowledgement is presented at checkout.

If service has not commenced (no site access provided, no work started) within the 14-day window, you retain the full right of withdrawal. To exercise it, email carlo@fix47.com before service commences.

This does not affect any other statutory rights you may have under applicable consumer protection law.

3. How to Request a Refund

For all refund requests:

1. Email carlo@fix47.com with the subject line “Refund Request”
2. Include your name, the email used at purchase, and payment confirmation
3. State which refund condition applies (the Report Guarantee, working access not provided within 30 days, EU/UK withdrawal, or other)

We will acknowledge your request within 2 business days and process approved refunds within 7 business days via Stripe to your original payment method.

Stripe processing times vary by card issuer and may add 3–5 additional business days before funds appear in your account.

4. Contact and Supervisory Authority

Fix47 — trading name of Carlo Anselmi (UK sole trader)
Address: 124 City Road, London EC1V 2NX, United Kingdom
ICO Registration: ZC137959
Email: carlo@fix47.com

UK consumers: you may escalate unresolved disputes to the Information Commissioner's Office (ico.org.uk) for data-related matters, or to your national consumer protection authority for commercial disputes.