Terms of Service

Section 1 — Service Description and Scope

1.1 Provider

These Terms of Service (“Terms”) govern your use of the web accessibility remediation services (“Services”) provided by Fix47, a sole trader business operated by Carlo Anselmi, 124 City Road, London EC1V 2NX, United Kingdom, ICO Registration ZC137959 (“Fix47”, “we”, “us”). By purchasing our Services you agree to these Terms.

1.2 Remediation Service — One-Time

The one-time remediation service consists of:

• An automated and semi-automated accessibility audit of your website using axe-core (90+ WCAG rules) and supplementary tooling;
• Identification and prioritisation of WCAG 2.2 AA violations detectable by automated scanning;
• Remediation of violations so identified, applied via code changes to your website;
• Delivery of a written Fix47 Accessibility Remediation Report listing violations found and remediation actions taken, dated;
• All of the above within the page perimeter defined in Section 2.2 (home page plus up to 10 unique page templates).

1.3 One-time engagement

The Services are a single engagement for the one-time fee in Section 2.1. The engagement ends as described in Section 4.

1.4 What is NOT included

The Services expressly do not include:

• Manual expert accessibility audit or full WCAG 2.2 AA conformance certification by a human auditor;
• Remediation of violations that are not identified in your Fix47 Accessibility Remediation Report. Fix47’s automated tools (axe-core, an automated markup check, and automated keyboard-navigation testing) do not test every WCAG 2.2 AA success criterion. Criteria that require manual testing — for example screen-reader evaluation or contextual review of link purpose — are outside the scope of automated scanning and are covered only if included in a separately scoped manual audit;
• Legal advice, legal representation, or any opinion on your exposure or liability under the Americans with Disabilities Act (ADA), UK Equality Act 2010, European Accessibility Act 2019/882, or any other statute;
• Defence of, or any contribution to the costs of, any legal proceeding, demand letter, settlement, or regulatory action;
• Guarantees of full legal compliance with any accessibility law;
• Modifications to third-party platforms, plugins, or widgets whose source code is not accessible to Fix47 via the credentials you provide;
• Remediation of PDF documents, and captioning or transcription of video and audio.

1.5 Ownership of remediation code

Code changes Fix47 makes directly to your website as part of the Services become part of your website, and you may use, modify, and maintain them freely. Fix47 retains no ownership claim over the specific code delivered to you. Fix47 may reuse the general techniques, patterns, and non-client-specific code used to address common accessibility issues (for example, a CSS pattern for a visible focus indicator) across other engagements; this does not give Fix47 any right to your website’s other content, design, or proprietary code.

1.6 Site-access credentials

The credentials you give Fix47 to access your website are encrypted at rest. They are deleted automatically at the moment your remediation is marked complete, in the same operation, and Fix47 does not retain them afterwards. We keep a record of the date credentials were provided, which contains no credential data. You should also change your password once the engagement is complete. See our Privacy Policy for full details on data retention.

1.7 Automated scanning scope

Fix47 uses automated scanning tools. Automated tools cannot detect all accessibility barriers. Fix47 does not warrant that remediation under these Terms will result in full WCAG 2.2 AA conformance as assessed by a qualified human auditor, nor that it will prevent all legal claims under any accessibility statute.

Legal basis: UK Consumer Rights Act 2015 §50 (transparency requirement); EU Unfair Contract Terms Directive 93/13/EEC Art. 5 (plain intelligible language).

Section 2 — Pricing, Fees, and Payment

2.1 One-time remediation fee

The remediation fee is $2,500 USD (or currency equivalent shown at checkout), charged once at the time of purchase. It is a single payment: no further amount is billed for the Services.

2.2 What the fee covers, and its perimeter

The one-time remediation fee ($2,500) covers your home page and up to 10 unique page templates.

A “unique page template” means a distinct page layout and markup structure used across your site. Pages that share the same layout and markup, for example individual blog posts using one post template, or individual product pages using one product template, count as a single template no matter how many pages use it. Pages with a materially different layout or markup each count separately: home page, blog listing, blog post, product listing, product page, cart, checkout, account, and contact each typically count as one template, if present and materially distinct on your site.

If your site requires remediation of more than 10 unique templates, Fix47 will identify this before starting work and provide a separate written quote for the additional templates. Templates within the 10-template perimeter are remediated and covered by the guarantee in Section 3 regardless of whether your site has templates outside that perimeter.

2.3 Payment processing

All payments are processed by Stripe, Inc. in accordance with Stripe's terms of service and privacy policy. Fix47 does not store your card details.

2.4 Taxes

Prices are shown exclusive of VAT and any applicable sales tax. Customers in VAT jurisdictions (including the UK and EU) may be charged VAT at the applicable rate. UK and EU customers: VAT may be added at checkout in accordance with applicable law.

Section 3 — Fix47 Service Guarantee

Every Fix47 remediation engagement includes a three-part service guarantee. It is a commitment about Fix47’s own work and fees only. It pays out solely as a refund of Fix47’s own one-time fee for Fix47’s own non-performance, and never on the occurrence of any external event such as a demand letter, lawsuit, or regulatory action — see Section 3.4.

3.1 The three-part guarantee

• (a) Fixed, and we keep working. Fix47 remediates the WCAG 2.2 AA violations identified in your written Fix47 Accessibility Remediation Report, within the page perimeter defined in Section 2.2. If a listed violation is still present after Fix47 notifies you that the work is complete, Fix47 continues work on it at no additional charge until it is resolved.
• (b) Or refunded in full. If Fix47 fails to remediate those identified violations within the perimeter defined in Section 2.2, after receiving full site-access credentials, Fix47 will refund your one-time fee ($2,500) in money, not credit. Conditions and how to claim: see the Refund Policy.
• (c) Your clock starts at working access. The delivery period does not run from the date of payment. It runs from the date Fix47 confirms it can log in and make changes to your site. If working site access has not been provided within 30 days of purchase, you may request a full refund of the $2,500 and Fix47 will return it, no work having been performed.

3.2 Scope and exclusions

• (a) Fee after commencement. The one-time fee ($2,500) is non-refundable once Fix47 has commenced remediation work, confirmed in writing (email) when Fix47 begins the audit or site-access phase. The refund in 3.1(b) applies where Fix47 has received access but fails to remediate the identified violations within the perimeter defined in Section 2.2.
• (d) Client non-cooperation after access is granted. If Fix47 has received working site-access credentials and commenced remediation work, and is unable to complete the violations identified in your Fix47 Accessibility Remediation Report because you withdraw access, fail to respond to a reasonable request needed to complete the work (for example confirmation of a design choice, or access to a required third-party account) for more than 14 days, or otherwise prevent completion, Fix47’s obligation under 3.1(a) and the refund under 3.1(b) do not apply to the violations affected by that non-cooperation. Fix47 will tell you in writing what is blocking completion, and how long that clause has been running, before it takes effect.
• (b) Automated-scan coverage.This guarantee applies to violations identified in the written Fix47 Accessibility Remediation Report generated for your site, based on Fix47’s automated checks (axe-core, an automated markup check, and automated keyboard-navigation testing). It does not cover violations that require manual testing to detect (for example screen-reader evaluation or contextual review), unless those are included in a separately scoped manual audit. If one of these automated checks does not complete during your remediation engagement, Fix47 re-runs it before issuing your report, and your report will say so if a re-run was needed.
• (c) Third-party or platform violations. Violations arising in third-party widgets, embedded iframes, or platforms to which Fix47 does not have remediation access are excluded.

3.3 Refund claim procedure

To claim a refund under 3.1(b) or 3.1(c), follow the procedure set out in the Refund Policy, which is incorporated into these Terms by reference. In summary: email the address given there, identify which listed violation from your Fix47 Accessibility Remediation Report is still present (for a 3.1(b) claim) or confirm that working access was never provided within 30 days of purchase (for a 3.1(c) claim), and allow Fix47 a reasonable opportunity to complete the remediation before a 3.1(b) refund is issued. Fix47 will acknowledge your claim and process any refund within the timeframes stated in the Refund Policy.

3.4 Guarantee is not indemnity, insurance, or legal protection

Legal basis: FTC Act §5, 15 U.S.C. §45 (material terms must be clear and conspicuous); Magnuson-Moss Warranty Act 15 U.S.C. §§2301-2312; UK Consumer Rights Act 2015 §50; EU Unfair Contract Terms Directive 93/13/EEC Art. 3; FSMA 2000 Schedule 2.

Section 4 — Completion and End of the Engagement

4.1 One-time engagement

The Services are a single engagement for the fee in Section 2.1. The engagement ends on the earlier of: (a) the day the barriers listed in your Fix47 Accessibility Remediation Report, within the perimeter in Section 2.2, have been remediated, Fix47 has notified you that the work is complete, and the 30-day period described in the Refund Policy has ended with no open claim under Section 3; or (b) the day a refund under Section 3 or Section 5 is paid.

4.2 After the engagement

Once the engagement has ended, Fix47 has no continuing obligation to re-scan, test, maintain or update your website, or to tell you about accessibility barriers that appear later, for example through changes to your theme, plugins or content, or through changes to WCAG or to the law. Any further work requires a new written agreement.

4.3 Records

Fix47 keeps its records of your order, your Fix47 Accessibility Remediation Report and the work carried out for the periods stated in the Privacy Policy.

Legal basis: EU Unfair Contract Terms Directive 93/13/EEC Art. 5 (plain, intelligible language).

Section 5 — UK and EU Statutory Right of Withdrawal

5.1 14-day right of withdrawal — who it applies to

If you are a consumer (as defined in the Consumer Rights Directive 2011/83/EU or the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134) purchasing Fix47 Services as a distance contract, you have a statutory right to withdraw from the contract without giving any reason within 14 days of the date of purchase.

5.2 Withdrawal from the remediation service — waiver for immediate commencement

The remediation service is a service contract that Fix47 begins immediately upon receipt of your website access credentials. At checkout, you are asked to confirm the following:

“I request that Fix47 begins remediation work immediately. I understand that once the remediation has been fully completed, I will lose my right to withdraw from that contract.”

If you provide this confirmation, your 14-day right of withdrawal from the remediation contract ceases upon full completion of the remediation, in accordance with:

• Consumer Rights Directive 2011/83/EU Art. 16(a);
• UK Consumer Contracts Regulations 2013 SI 2013/3134 Reg. 37.

If the remediation service has not been fully completed at the time you exercise withdrawal, Fix47 will refund the one-time fee on a pro-rata basis for work not yet performed.

5.3 How to exercise your right of withdrawal

To exercise your right of withdrawal, send a clear written statement to:

You may use the following model: “I hereby give notice that I withdraw from my contract for Fix47 services, purchased on [date], order reference [reference].”

Fix47 will acknowledge your withdrawal by email and process any applicable refund within 14 calendar days of receiving your withdrawal notice.

5.4 No detriment to statutory rights

Nothing in these Terms reduces or replaces any statutory rights you have under UK or EU consumer law. The Service Guarantee in Section 3 is a commercial guarantee provided in addition to, and without prejudice to, your statutory rights.

Legal basis: Consumer Rights Directive 2011/83/EU Arts. 9, 16(a); UK Consumer Contracts Regulations 2013 SI 2013/3134 Regs. 29, 36, 37; Digital Content Directive 2019/770 Art. 16.

Section 6 — Limitation of Liability and Disclaimer of Warranties

6.1 No warranty of compliance or legal immunity

6.2 “As is” provision for automated scan results

Automated scanning tools have inherent limitations. Fix47 provides the results of its automated scans, including those of the free scanner on this website, without warranty as to their completeness, accuracy, or fitness for any particular legal or compliance purpose. This does not limit the guarantee in Section 3, which is a commitment about the barriers listed in your Fix47 Accessibility Remediation Report.

6.3 Liability cap

6.4 Exclusion of consequential damages

6.5 Exceptions

Nothing in these Terms limits or excludes Fix47's liability for:

• (a) death or personal injury caused by Fix47's negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) any liability that cannot be excluded or limited under applicable law, including rights under the UK Consumer Rights Act 2015.

6.6 Reasonableness of limitations

The liability limitations in this Section reflect a fair allocation of risk between Fix47 and you, taking into account the nature of the Services, the pricing, and that Fix47 is a sole trader SME. They have been assessed for fairness in accordance with the EU Unfair Contract Terms Directive 93/13/EEC Art. 3 and the UK Consumer Rights Act 2015 §62.

Legal basis: UCC §§2-314, 2-315, 2-316 (US implied warranty disclaimer); UK Consumer Rights Act 2015 §§50, 62, 65; EU Unfair Contract Terms Directive 93/13/EEC Arts. 3, 5; Magnuson-Moss Warranty Act 15 U.S.C. §§2301-2312.

Section 7 — No Insurance — Regulatory Disclaimer

7.1 Fix47 is not an insurer

The Service Guarantee described in Section 3 and on the Fix47 website is a contractual service-fee refund commitment. It is NOT:

• A contract of insurance within the meaning of the Financial Services and Markets Act 2000 (FSMA 2000) or the Regulated Activities Order 2001 (SI 2001/544) Schedule 1;
• An indemnity against third-party claims;
• Professional indemnity insurance or public liability insurance;
• Any insurance product requiring authorisation by the Financial Conduct Authority (FCA) or any other regulator.

7.2 No FCA authorisation

Fix47 is not authorised or regulated by the Financial Conduct Authority for any insurance or investment activity. If you require insurance against ADA or accessibility-related legal claims, you should obtain appropriate professional liability or legal expenses insurance from an FCA-authorised insurer.

7.3 Fix47 is not a law firm

Fix47 provides web accessibility technical remediation services. Fix47 does not provide legal advice, legal representation, or legal opinions. Nothing in these Terms, on the Fix47 website, or in any Fix47 communication constitutes legal advice. You should consult a qualified solicitor or attorney for legal advice regarding your specific situation and legal obligations.

Legal basis: Financial Services and Markets Act 2000 (FSMA 2000) §19, Schedule 2; Regulated Activities Order SI 2001/544 Schedule 1 Part I; Solicitors Regulation Authority (SRA) guidance on non-lawyer legal services.

Section 8 — Governing Law and Jurisdiction

8.1 Governing law

These Terms are governed by the laws of England and Wales.

8.2 Jurisdiction — B2B and non-consumer customers

If you are purchasing Fix47 Services in the course of a business (i.e., you are not a “consumer” as defined under applicable law), any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.3 Consumer customers — statutory rights preserved

If you are a consumer located in the EU or UK, you retain the right to bring proceedings in the courts of your country of habitual residence, and the mandatory consumer protection laws of your country of habitual residence apply to the extent that they provide you with greater protection than English law. This is without prejudice to any statutory rights under the law applicable pursuant to Rome I Regulation (EC) 593/2008 Art. 6 (consumer contracts) or, for UK consumers, applicable retained UK consumer law.

8.4 Dispute resolution — US customers

For customers located in the United States, Fix47 encourages resolution of disputes through good-faith negotiation. Contact hello@fix47.com in the first instance. Nothing in these Terms prevents you from initiating proceedings in a court of competent jurisdiction.

Legal basis: Rome I Regulation (EC) 593/2008 Art. 6 (consumer contracts — habitual residence protection); EU Unfair Contract Terms Directive 93/13/EEC Art. 6(2).

Section 9 — General

9.1 Entire agreement

These Terms, together with the information provided at checkout and your order confirmation email, constitute the entire agreement between you and Fix47 regarding the Services and supersede all prior representations, agreements, or understandings.

9.2 Amendments

Fix47 may update these Terms from time to time. We will notify you by email at least 30 days before any material change takes effect. A change applies to purchases made after it takes effect; the version of the Terms in force on the date of your purchase governs that purchase, unless you agree otherwise in writing or the change is required by law.

9.3 Severability

If any provision of these Terms is found to be unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

9.4 Waiver

Failure by Fix47 to enforce any provision of these Terms does not constitute a waiver of that provision or Fix47's right to enforce it in the future.

9.5 Trading name and legal disclosure

Fix47 is a trading name. The legal operator is Carlo Anselmi, sole trader, 124 City Road, London EC1V 2NX, United Kingdom. This disclosure is made in compliance with the UK Business Names Act 1985 (as amended) and Trading Disclosures Regulations 2008 SI 2008/1906 Reg. 6.

9.6 Contact

For any questions about these Terms, the Services, or to exercise any rights described herein: hello@fix47.com

Acceptable Use

You agree to use our service only to scan websites you own or have authorisation to scan. You agree not to:

• Scan websites you do not own or are not authorised to scan
• Attempt to overload, disrupt, or reverse-engineer our service
• Use scan results to harass, threaten, or extort website owners
• Resell or redistribute scan reports without written authorisation

Data Protection

Fix47 processes personal data in accordance with the GDPR (EU) 2016/679, UK GDPR, and CCPA where applicable. Fix47 acts as a data processor on your behalf during the remediation engagement. Scan logs and audit data are retained for a minimum of 2 years from the date of Accessibility Scan Report issuance.

For EU/UK clients, Fix47 will enter into a Data Processing Agreement (DPA) in accordance with GDPR Article 28 upon request. See our Privacy Policy for full details.